AWS Thinkbox Support
Get expert guidance and assistance in achieving your objectives. AWS Thinkbox Support provides the help you need to achieve success. For immediate support assistance, we encourage you to visit our documentation hub and/or our community forums. For step-by-step guides on how to create a Studio in the Cloud or use AWS Thinkbox Deadline, please visit our Resources page. For issues that aren't covered in our documentation or community forums, please select between AWS Premium Support and Thinkbox Support, depending on the issue you are facing.
AWS Thinkbox Product Support
For Thinkbox specific products we have two teams to help you succeed. AWS Thinkbox Support is available for all Thinkbox customers with active licenses or support subscription. We recommend reaching out to us for issues specific to AWS Thinkbox product installation or operation.
For questions related to licensing or your account, please contact firstname.lastname@example.org or call (9am – 5pm CST): +1-866-419-0283.
AWS Premium Support
We recommend AWS Premium Support for those who are or will be using AWS services for their business. Help is available for all services including but not limited to Amazon EC2, Amazon S3, Amazon EBS as well as AWS Thinkbox Deadline.
AWS Premium Support is available 24/7 and offers reduced wait times for support response.
You will have contact options that include email, chat, or phone. To learn more about AWS Premium Support, including plans and pricing, visit the AWS Premium Support site.